Refund Policy
Last updated: 23 August 2026
We want customers to be satisfied with purchases made from SK SOLUTION GROUP LTD. This policy explains our cancellation, return and refund process. Nothing in this policy affects your statutory consumer rights.
1. Cancelling an Online Order
If you are purchasing as a consumer online, you will normally have the right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.
To exercise your right to cancel, contact us within the applicable cancellation period and clearly tell us that you wish to cancel the order.
2. Returning Goods After Cancellation
After notifying us of cancellation, goods should normally be returned within 14 days.
Unless the goods are faulty, incorrect or otherwise legally required to be returned at our cost, the customer may be responsible for the direct cost of returning the goods where this has been properly communicated before purchase.
Please contact us before returning a product so that we can provide the appropriate return instructions.
3. Condition of Returned Goods
Customers may inspect goods as they reasonably would in a shop. We may be entitled to make an appropriate deduction from a refund where the value of goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.
4. Faulty, Damaged or Incorrect Goods
If an item is faulty, damaged, not as described or you have received the wrong product, please contact us as soon as possible.
We may request photographs, order information or other reasonable evidence to help us investigate the issue.
Your statutory rights in relation to faulty or misdescribed goods are not affected by this policy.
5. Refunds
Where a refund is due following cancellation, we will process it within the timeframe required by applicable law. Refunds will normally be made using the original payment method.
Where required by law, the standard outbound delivery charge will also be refunded. Additional costs resulting from a customer choosing an enhanced delivery option may not be refundable beyond the standard delivery amount.
6. Exceptions
Certain products may be excluded from change-of-mind cancellation rights where permitted by law, for example personalised or custom-made goods and certain sealed goods where a statutory exception applies after the seal has been broken.
These exceptions do not remove rights that may apply where goods are faulty or not as described.
7. Proof of Purchase
We may request reasonable proof of purchase, such as an order confirmation, invoice or other evidence of the transaction.
8. Contact Us
To request a cancellation, return or refund, contact:
SK SOLUTION GROUP LTD
Email: sksolgroupltd@hotmail.com
Telephone: 07424607708
168 Rhodeswell Road, London, E14 7TL, United Kingdom.